I usually do online banking and the times I had an occasion to go inside a bank.. It was Bank of America, 2800 Oswell St., Bakersfield, CA. The tellers are friendly and efficient. I feel bad for them having to deal with a branch manager, Kimberely Hilderbrand, who's so disrespectful and highly unprofessional and perhaps stressed out! The manager chewed this teller out right in front of me because she wasn't meeting her goal. She told the teller her job was on the line and maybe this is not the job for her. (Loudly)The teller was in tears.. the branch manager walked away and another teller stopped her to ask a question, she told her to consult the handbook... Never made eye contact with the teller. The employees are victims of unfair treatment in the workplace in the form of bullying, racial differentiation and even pure harassment. Employees are afraid to speak up.. but this branch manager needs to be trained again and possibly sent to anger management. I will never return again to that bank.