Chase Bank

5335 Branch Locations
4.4 /10 24 Ratings
5335 Branch Locations
Website:
htts://chase.com
Main Office:
1111 Polaris Parkway
Columbus, OH 43240
About Chase Bank

Chase Bank was established on Jan. 1, 1824. Headquartered in Columbus, OH, it has assets in the amount of $1,971,380,000,000. Its customers are served from 5335 locations. Deposits in Chase Bank are insured by FDIC.

Established On:
Jan. 1, 1824
FDIC Certificate Number:
628
Total Assets:
$1,971,380,000,000
Deposit Insurance:
FDIC
Community Bank:
No
Institution Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Chase Bank Locations & Hours

5335 Chase Bank Branch Locations
State
# of Branches
Arizona 256
California 1017
Colorado 115
Connecticut 50
Florida 391
Georgia 82
Idaho 22
Illinois 358
Indiana 175
Kentucky 61
Louisiana 148
Michigan 238
Nevada 47
New Jersey 216
New York 755
Ohio 277
Oklahoma 30
Oregon 115
Texas 618
Utah 58
Washington 209
West Virginia 26
Wisconsin 71

Reviews & Feedback

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Rate This Bank:
30 Comments
4.4 /10 24 Ratings
9 /10
Reviewer: Anonymous User
Date: Feb. 11, 2017

Excellent experience. Great service and Lucia told us about a lower balance requirement for ex military personnel. We will use this bank often.

Reviewer: Anonymous User
Date: Feb. 11, 2017

I use this branch for drive up banking since the State Street branch closed. The drive up window and area is a pigsty. More on that in a minute. When I used the facility last week, there were two employees in the area, and another person was seated on the floor with her back leaning against the wall on her cellphone...very unprofessional. I just went through it again this afternoon. The place is cluttered and disorderly and unattractive, and certainly unbusinesslike. I suggest the branch manager drive through the window area, have a look, and ask if he/she would really wants to project that image to customers, and then do something about it. A customer since 1986 (but wondering)

Reviewer: Anonymous User
Date: Feb. 7, 2017

My experience at this bank was not good. I went in to take a deposit in for my son who is out of town. And listen to a girl behind the desk tell a man at the drive up in a very rude way that he needed to come in and if his deposit wasn't ready that they're no longer taking care of people Who aren't ready at the window. She then proceeded to say that she could ask her manager if they can make a special exception for him also in a rude voice. Even though there was no one else there but one teller Patty who was actually helping someone. I mentioned that I had slipped and hit my elbow on the ice on the street and Patty asked her who takes care of that and the other girl I don't know if her name is Jessica or not she really really likes over in in the snotty tone says oh all of that work is contracted out I don't know who it is. From the moment I entered that bank until me leaving if that's the first impression, I will tell my son to get rid of them as a bank when he gets home and I personally would never bank there based I will tell my son to get rid of them as a bank when he gets home and I personally would never bank there on that girl or their customer service. There are plenty of banks that aren't rude.

1 /10
Reviewer: Maggie
Date: Jan. 31, 2017

This bank is extremely slow. Only 1 representative and 2 tellers. Nobody to actually speak too. I had to wait over 45 min just to get a new card. Never going back.

Reviewer: Sandra Lapeyrouse
Date: Jan. 30, 2017

On Friday, January 27, my husband and I visited the stand alone, Jones Creek Rd. branch to cash in many savings bonds. Alex Shelton, one of your tellers, did a wonderful job of explaining the process, had a great deal of patience since there were many bonds to process, and was extremely kind and professional. Just wanted to comment on how much we appreciated Alex's help. Thank you.

10 /10
Reviewer: Carl carrano
Date: Jan. 24, 2017

I am new to this
Please help locate my bank phone number for customer service.

Chase Routing Number: 267084131
Account number: 108370963

I have been to the bank once Migael (spelling) was outstanding

1 /10
Reviewer: business owner
Date: Jan. 11, 2017

CHASE BANK IS A JOKE.. NO MATTER HOW MUCH MONEY IS IN YOUR ACCOUNT YOU CAN'T SEND SOMEONE TO THEIR BANK TO CASH A CHECK OVER $2,500.00 EVEN WITH THE BUSINESS OWNER ON THE LINE AUTHORIZING IT. I HAD TO TAKE A CHECK AND RE WRITE IT INTO TWO CHECKS TO PAY SOMEONE $3,000.00. WORTHLESS.

10 /10
Reviewer: Anonymous User
Date: Dec. 22, 2016

Great service

10 /10
Reviewer: Anonymous User
Date: Dec. 22, 2016

Love this Branch! Employees are fantastic!

1 /10
Reviewer: Anonymous User
Date: Dec. 16, 2016

your branch hasn't answered the phone all day.

I deposited a check for $2092
transaction#263
session#113
Ramona Cashbox-#01
Sunlight Contractors acct ending 2639
please have someone call me Ira-504-222-2082

Reviewer: Anonymous User
Date: Dec. 15, 2016

We had to wait about an hour to get into our safety deposit box. Apparently, only "bankers" are allowed to let us in and the only two there were in a meeting. We were told that we should have made an appointment. The gal at the window finally went into the meeting and told them how upset my wife was getting, so a banker finally came out about 15 minutes later. This was at the branch at 29th and Grand in Spokane, WA. We have removed the contents and will turn in the two keys soon.

3 /10
Reviewer: Stephen Harris
Date: Nov. 17, 2016

My wife and I are Chase Customers. And I travel to Saginaw quite often because I have property there. On November 4, 2016, I went to the Court Street Branch conducting some business in getting a document notarized. A representative by the name of Janis Hill waited on us. She was very unprofessional, sarcastic, and disrespectful to my 88 year old mother by questioning her identification. I have never experienced such a unprofessionalism from a bank representative. Although my branch is here in Sherman, TX, I will think twice about using this particular branch while in Saginaw.

1 /10
Reviewer: Sue
Date: Oct. 17, 2016

My comment is previous to this one. I went into the bank to get a replacement debit card and it took 1 hour to do this. They had to take care of everyone first then they spent the 3min with me to get me my replacement card. I don't ever write reviews but these guys are too much. This isn't the first time it's taken me a long time here

Reviewer: Sue
Date: Oct. 17, 2016

The customer service at this bank is the worst! They only have one or two (at most) tellers with long lines. If you like to wait around for long periods st a bank this is your bank. Heaven forbid you need a banker. They just told me their business is so poor they only have one teller and one banker. Figures

1 /10
Reviewer: Sseruwo Twaha
Date: Oct. 13, 2016

Dear Sir
Can you please provide me with the email Address of the JP MORGAN CHASE BANK 1100WILLIAM D. TATE GRAPEVINE, TX 76051

Reviewer: Anonymous User
Date: Oct. 8, 2016

Outstanding service; fantastic personalities and just great people. Can't say the same for other branches, but this branch out shines them all.

3 /10
Reviewer: Anonymous User
Date: Sept. 23, 2016

Bad customer service skill staffs

1 /10
Reviewer: Anthony
Date: Sept. 7, 2016

I've been going to this bank for some time now!! I've been able to use their restroom when needed. Today I walk in to pull some cash out and needed to use restroom really bad!! The lady in there rudely screamed at me saying I can not use the restroom. I will never go to this bank again I'll drive 20 miles before I'm disrespected like that again!!!

10 /10
Reviewer: Gwendolyn McCray
Date: Sept. 2, 2016

I really don't know what Caroline and Chloe are talking about when the say that this location has bad customer service. Maybe they were having a bad day and want to take it out on the service. I have banked with this location for more than 5 years. I have never had a bad experience with any of the tellers or managers. On a scale of 1 to 10 I give them a 100. They are always friendly and more than helpful. I'm disabled and they take very good care of me. While there I've seen them take very good care of the other customers as well. Never rude or unprofessional. Maybe those 2 should come back they are having a better day. Love you guys on Austin Hwy.

10 /10
Reviewer: Meagan
Date: Aug. 16, 2016

I love this branch ! They are nothing but helpful and kind ! I have delt with Matt and Daren ( separate occasions ) Every time I have called about questions I may have this branch has gone above and beyond ! I can't thank you all enough !

3 /10
Reviewer: Anonymous User
Date: Aug. 13, 2016

Tried to call this bank 6 time during operating hours, no answer just gave national number after saying they were busy helping other customers

1 /10
Reviewer: Anonymous User
Date: Aug. 7, 2016

very slow! waited twenty minutes in line just to pay credit card bill ! broken furniture and burnt out lights in lobby. don't they have a maintenance crew working in that building? manager and teller standing around in lobby instead of opening another window to move people along. terrible job done by manager!

1 /10
Reviewer: Andy
Date: Aug. 5, 2016

Jessica M Klein Vice president needs to be fired! She refused to cash a check even after verifying funds driver's credit cards verification of security questions Social Security numbers I take a check in good faith expecting to be able to cash it I'll never accept a check from Chase Bank ever again she is sadly mistaken on this war on cash!! The employees at this location need training on what a check actually represents 💩💩💩💩

2 /10
Reviewer: Wingmen44
Date: June 26, 2016

Remove your stuff from your safe deposit box They do random drilling and remove your contents. It takes weeks to get it back. You think I'm kidding. (NOT.!)
the worst bank and branch on so many levels. Management is a joke Get away from this bank asap.

2 /10
Reviewer: Chris
Date: April 3, 2016

The managers at this branch had all of their employees fired to save their own jobs. I have been banking at this branch for a long time and was very familiar with the bankers who worked there. They were all great and always looked out for the customers. I have never spoke to the manager because every time I go in there she is in her office with the door shut playing on her cell phone. I advise everyone to stay away from this branch. If they treat their hard working employees like that, just imagine how they would treat you.

2 /10
Reviewer: Anonymous User
Date: March 30, 2016

As a Chase Private Client, very disappointed not having a notary person, when they had one last year. Did not even recommend branch that would have one.

10 /10
Reviewer: Carol A. Hutchinson
Date: Feb. 29, 2016

I have been with Chase bank for many years. We moved to Peoria, Az. in Sept 2015. I find everyone working there very helpful and pleasant.

2 /10
Reviewer: NANCY RAMOS
Date: Feb. 3, 2016

I THINK THAT CHASE BANK IS THE WORSE BANK THERE IS. ESPECIALLY WHEN GO IN TO DEPOSIT YOUR HARD EARNED CASH AND THEY TELL YOU THEY CAN ACCEPT CASH IT HAS TO BE A CHECK. WHAT'S THE PURPOSE OF USING A BANK THAT WON'T TAKE YOUR MONEY, THAT'S WHAT THE'RE SUPPOSE TO DO IN THE FIRST PLACE TAKE YOUR MONEY. WHAT THE HELL!
THEN ON THE OTHER HAND IT COULD BE THE STUPID AND INEPT TELLERS THEY HAVE THAT DON'T KNOW THEIR JOB..
......SO CHASE BANK YOU BETTER REASSESS YOUR DUMP POLICIES OR TELLERS AND GET IT RIGHT.

10 /10
Reviewer: Kurt Carlson
Date: Jan. 17, 2016

This has been my home bank since Chase began in the area. The staff there has always seemed to bend over backward and go out of their way to help with anything we required. Whether it was the bank teller, manager or intern, the attitude is welcoming, knowledgable, proficient, sincere and amazing.
I give 5 stars! *****

2 /10
Reviewer: JP
Date: Jan. 3, 2016

I deposited an inheritance check just before Christmas and the check was put on hold, which was expected. What wasn't expected was all my accounts were frozen before New Years Eve, because the bank lacks basic customer service skills and common sense. More than one person can be on an account, and no, they do not have to be named on the check to sign it.
I reviewed the Deposit Account Agreement and chase met none of the criteria on page 16 which gives them the authority to freeze all my accounts. Chase has also stated that there is nothing I can do to unfreeze my account. What kind of financial institution high-jacks money used to feed and shelter children. JP Morgan Chase has proven that they don't care and will treat anyone they choose as a criminal.
I'm now on day 7 and my car payment direct withdrawal has been missed. I can't touch my direct deposits. Chase cashed the check on 12/28/15 and has been gaining interest that is rightfully mine. I have spent hours of my new year holiday on the phone, and in the branch, because this they refused to do its job or pick up a phone to call me. Instead they sent a letter, which was delivered 1/2/16. Even after explaining the situation and providing documentation they are requiring my mother to drive over an hour (one way) to the nearest branch to verify that we are not criminals. That's right Chase has even brought my momma into this.
Do yourself a favor in 2016 and beyond, go to any other bank than this one. There were 4 inheritance checks given out and only mine was considered criminal. The only hold was from JP Morgan Chase.
Read The Deposit Account Agreement Page 16 for yourself. Pages 1-15 are Chase bank removing all liability from themselves for their ignorance.